Returns & Exchanges

At COSLUS, we stand behind the quality of our beauty and personal care tools with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process to ensure your peace of mind.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via email or our online portal with your order number and reason for return to receive your Authorization Number.

• 2.
  Prepare Your Package

  Carefully pack the COSLUS device in its original packaging, including all attachments, charging cables, and user manuals to ensure it arrives safely.

• 3.
  Ship It Back

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects your return, we will process your full refund or exchange within 5-7 business days to your original payment method.